Job: Receptionist Full Time Employed
Hours: 37.5 per week Monday Friday including 1 Saturday per month and late opening until 7.30pm on Thursday
Salary: £27 per annum
Location : Oxford
Zest is looking for a new receptionist
Do you have a positive attitude and love working with people? – then read on.
We are a busy healthcare clinic in Oxford, offering podiatry treatments to patients with foot and ankle injuries and conditions. We also have a physiotherapist who treats injuries and pain from head to toe.
We have a fabulous team of podiatrists and a highly experience physio who work across 4 clinic rooms and a gait analysis room. We have lots of modern, high tech equipment to both analyse and treat patients which gives us a USP.
We treat a range of patients including children and the elderly so the patient experience has to be both appropriate and adaptable to meet a varied audience type
Your role:
- Manage the diary booking system maximising the capacity and capability
- Managing patients as they arrive into clinic and managing any specific needs i.e. wheelchair access, nervous patients
- Manage the email inbox responding appropriately to messages and queries
- Manage patient questions ie help them decide what appointment type to book
- Manage patients as they leave the clinic – taking payments, rebooking, sending more information as necessary
- Manage the reception area – keeping it clean, re-stocked, drinks provision
- Manage stock, patients orders, clinical test results
- Ensure the patient experience, pre and post treatment, is of the highest standard
Essential
- The right attitude
- we value skills but we value attitude more – a positive and flexible approach is key to our business culture.
- Strong customer service skills
- are key and someone who has maturity to deal with a busy clinical environment is also key
- Great organisational skills
- Managing the diary of 4 clinics and ensuring that patients and clinicians are managed/supported is key
- Strong interpersonal skills
- Our patient base is diverse and the ability to connect and converse appropriately is important
- Good computing and IT skills
- Competent with office software
- Our diary management and patient communication is based on an IT platform
- Great team player
- Our team is a mix of podiatrists, physiotherapist and admin,so close and effective working across the team is key
- Quick learner
- Our business is dynamic and change is often necessary for business growth
Desirable
- Previous experience working in a healthcare environment would be advantageous
- A candidate who has an interest in healthcare is desirable
What do you get in return
- Salary of £27,000
- NEST pension scheme
- 4 weeks paid holiday (pro rata)
- Training in-house (as required)
- Free podiatry and physio treatments (6 per year)
What to do next
Apply Online: Zest Receptionist
If you are looking for a great place to work; and can bring the right skills and attitude, we would love to hear from you
Please email jobs@zestpodiatry.co.uk and we can arrange a time to have an informal chat about this position in the first instance.