Introduction
Zest Podiatry & Physio is the trading partner of Zest Allied Health Professionals Limited. The company registration number is 11602617.
All our podiatry clinical staff are members of the College of Podiatry and have professional indemnity insurance – please see more information at https://cop.org.uk/about-us1.Our physiotherapist is registered with The Chartered Society of Physiotherapy.
To practise as a podiatrist or a physiotherapist, they have to be registered with the HCPC (Health & Care Professions Council) which ensures professional competency- please see more information at https://www.hcpc-uk.org/about-us/what-we-do/.
Podiatrists diagnose and treat conditions relating to the lower limb following a Bachelor of Science (BSc) degree and in the UK, podiatrists are part of the Allied Health Professionals, http://www.england.nhs.uk/ahp/role/. Physiotherapists diagnose and treat conditions relating to the musculoskeletal system and help restore movement and function when someone is affected by injury, illness or disability.
All of our clinical treatments are evidence based, and all of our clinicians have been trained to deliver them to the highest standard. We are all committed to continuous educational improvement and take a keen interest in new innovations and ways to improve our service.
The clinic
The clinic is a purpose built healthcare setting that has a patient reception area, 4 clinical treatment rooms, a gait analysis room and a patient toilet with disabled access. Supporting the clinical function there is a decontamination room for equipment cleaning and sterilisation.
There is a garden at the back of the clinic which is for staff only.
There is dedicated parking for 3 cars on the forecourt – one of which is for disabled users. There are bike racks available on the forecourt for patients to secure their bikes. Additional parking is available in adjoining streets – free for 2 hours
All treatments are by appointment only and emergency appointments can be made on the day. Appointments can be made via our receptionist team on 01865 236050 (9am – 5pm) or online via our website http://www.zestpodiatry.co.uk
The clinic is open Monday – Wednesday 9am to 5.30pm, Thursday 9am – 7.15pm and Friday 9am – 3pm. We are also open every 4th Saturday 9am to 3pm
For those who are unable to attend the clinic in person, we can provide details of local Foot Health Professionals who can deliver basic foot care treatments at home.
Description of our Services
General Podiatry
All of our patients are asked to complete a Medical Details form which includes consent for treatment, consent for audio & visual recordings and agreement to our Terms and Conditions – this needs to be completed before we start any treatment. For those patients who have provided us with an email address at the time of booking, we send these forms in advance of the appointment in both the Appointment Booking Confirmation & the Appointment Reminder emails.
Clinicians will recheck medical details at every follow up appointment to establish any changes.
All treatments are carried out in accordance with the Royal College of Podiatry Clinical Standards/The Chartered Society of Physiotherapists and the HCPC Clinical Guidelines. All treatments are evidence based and are performed using modern, safe equipment which clinicians have been fully trained to use.
All information collected, assessments performed (Including any digital photography/video), working diagnoses confirmed, treatment given and plans for future treatments (letters/correspondence) will be captured on our patient system, Cliniko. Data shared with Cliniko is encrypted using HTTPS (end-to-end encryption) using a 2048-bit SSL certification for data in transit. All data is backed up daily using an industry standard AES-256 encryption algorithm.
Please see our Privacy Policy for more information.
Initial Podiatry appointment
All initial consultations start by checking the medical history information supplied including current medications and known allergies. Consent (informed) is checked or obtained before any treatment can be commenced. Appointments are (up to) 45 minutes in duration
We will check your feet, and if appropriate your lower limb, at this first appointment and this will help form a working diagnosis. Assessments may include a vascular test using a doppler to check pulses in the feet, sensory and motor responses in the feet to assess neurological function, skin assessment using a dermatoscope to check for infections or unusual skin lesions. If we think that a full biomechanical assessment appointment is more appropriate, we will advise and make an appropriate booking.
A working diagnosis will be made by the podiatrist before agreeing a treatment plan with the patient. In most cases, treatment can be done within the first consultation. Podiatry treatment typically involves: nail cutting/reduction, corn/callus removal, wound management, verrucae treatments, fungal skin/nail treatments, fungal nail testing. If the patient is advised for a treatment that we charge extra for, this will be discussed and agreed with the patient before commencement (Swift verruca treatment, Cryotherapy treatment, Fungal Nail testing, Local Anaesthetic, Fungal nail treatment, finger nail cutting) . In some cases, we need to allow a minimum of 24 hours before treatment can take place (Nail Surgery, Verruca Needling surgery).
Treatments can include advice/education, short & long term treatments and reviews. Should a patient need referring to a doctor or other healthcare professional we will do this as part of our treatment plan, in agreement with the patient.
The patient will be advised regarding a future visit into the clinic and which clinician this will be with.
We are unable to offer advice, diagnosis or treatments to other patients i.e relatives, within the appointed session and they will be advised to book a separate appointment.
As part of our consent form, we ask your permission for use of photography or video to help in our assessment (which gets stored on our eNotes system, Cliniko. We also ask your consent to send a summary report or request to your GP following our appointment with you
General podiatry (return)
At all subsequent general podiatry appointments, clinicians will check for any changes to medical history, medications or known allergies. Consent to treat will also be obtained. General podiatry treatments are (up to) 30 minutes in duration.
The clinician may recheck baseline observations : vascular, neurological, dermatological, as appropriate. The working diagnosis is assessed and confirmed before any treatment is commenced.
If the patient has new or additional podiatry needs which cannot be treated within the time allocated, a separate appointment may be advised and any additional prices discussed with the patient (Swift verruca treatment, Cryotherapy treatment, Fungal Nail testing, Local Anaesthetic, Fungal nail treatment, Finger nail cutting) . In some cases, we need to allow 24 hours before treatment can take place (Nail Surgery, Verruca Needling surgery)
Treatments can include advice/education, short & long term treatments and reviews. Should a patient need referring to a doctor or other healthcare professional we will do this as part of our treatment plan, in agreement with the patient.
The patient will be advised regarding future visits into the clinic.
We are unable to offer advice, diagnosis or treatments to other patients i.e relatives, within the appointed session and they will be advised to book a separate appointment
Specialist Podiatry
Podiatrists are also qualified and trained to carry out specialist treatments such LA (local Anaesthesia) injections, Nail Surgery, Verruca Needling, SWIFT Microwave therapy for verrucae, MSK (musculoskeletal ) assessments, Orthotic prescription & provision, Steroid Injection therapy, Shockwave therapy, Gait analysis, Gait retraining, Rehabilitation exercises
In addition to the treatments, we have a POM (prescription-only medicines) licence to use and supply certain medications that are used as part of our patient treatments ie. Steroid, local anaesthetic, antibiotics, fungal nail treatments
Local Anaesthesia injection
In the case that a patient has a very sore ingrown nail or skin lesion, we are trained to perform local anaesthesia in order to perform the procedure pain free. The clinician will assess the risks and confirm them with the patient so that an informed consent can be gained prior to treatment. In the rare event of a clinical emergency, we have the requisite Adrenaline in the clinic to administer and all clinicians are trained in first aid and defibrillation techniques.
Local anaesthetic is used routinely in Nail Surgery and Verruca Needling treatments
Nail Surgery
Removal of a portion of nail or whole nail is indicated where the nail has been damaged or has an inherently painful shape. The clinician advises the patient on the risk and benefits and the patient then signs an informed consent.
The clinician uses LA to numb the toe and a partial or full part of the nail is removed. Phenol (chemical) is used to permanently stop regrowth from the nail areas removed. A dressing is applied and redressed the following day in the clinic. Advice is given to the patient as to how to care for the wound and future review appointments are made.
Verruca Needling
Needling a verruca may be indicated by the podiatrist for stubborn verrucae or for when other modalities are not indicated. The clinician advises the patient on the risk and benefits and the patient then signs an informed consent.
The clinician uses LA to numb the area of the foot where the verruca lies prior to performing Needling technique.A dressing is applied and advice is given to the patient as to how to care for the wound and future review appointments are made.
SWIFT microwave therapy
SWIFT is indicated for patients with stubborn verruca/warts, those patients who are looking for treatments with proven higher success rates. The clinician advises the patient on the risk and benefits and the patient then signs an informed consent.
No LA is required for this procedure. The procedure is carried out in the clinic and there is no need for post op dressing. Future treatment and review appointments are made, as appropriate.
Cryotherapy
Cryotherapy (freezing) is indicated for patients with verruca/warts (including children). The clinician advises the patient/parent on the risk and benefits and the patient/parent then signs an informed consent.
No LA is required for this procedure. The procedure is carried out in the clinic and there is no need for post op dressing. Future treatment and review appointments are made, as appropriate.
MSK assessment
As for other initial appointments, the clinician will start by checking the medical history information supplied including current medications and known allergies. There will also be a detailed history on the area affected, what pain levels are known, any trauma, previous treatments etc. Consent (informed) is checked or obtained before any assessment/treatment can be commenced. During this appointment we assess joint range of movement, tendon and muscle strength and ligament flexibility in the foot and ankle to establish what structure is injured/painful – creating the working diagnosis. This assessment appointment is up to 60 mins in duration
The assessment is a static assessment with the patient both on the couch (non weight bearing) and standing on the floor (weight bearing). From the assessment and the working diagnosis, the clinician will discuss a treatment plan.
We can also offer gait analysis using pressure plate technology (for an additional fee). This technology gives us detailed information on load across the feet as patients walk dynamically and can be used to measure balance and risk area for patients with conditions such as Diabetes. This dynamic technology informs our prescription for custom made orthotics.
Treatments may include advice, taping/strapping, basic exercises, orthotics (off the shelf and custom made) and shockwave therapy. For those treatments that can be delivered during the treatment (advice, taping/strapping, basic exercises, OTS orthotics and casting for custom made orthotics, shockwave) we will endeavour to do this during the allocated time. Where there is an additional cost for the treatment (OTS orthotics, custom made orthotics) prices will be advised and deposits agreed.
Where treatments are advised but cannot be delivered on the day and are priced additionally (shockwave, custom orthotics, exercise/rehab session) we will set up separate appointments for these to be performed.
Referrals
If the clinician believes further investigation is indicated i.e. ultrasound/MRI scan, X-ray,or a specialist treatment that cannot be performed within Zest Podiatry i.e ultrasound guided steroid injection therapy , they will prepare a referral letter as required and a charge may be payable for this.
Physiotherapy
Physiotherapists can offer either a physio appointment or a Physio-Led Pilates appointment depending on type and duration of pain/injury/concern.
Physio Initial appointment
As for other initial appointments, the clinician will start by checking the medical history information supplied including current medications and known allergies. There will also be a detailed history on the area affected, what pain levels are known, any trauma, previous treatments etc. Consent (informed) is checked or obtained before any assessment/treatment can be commenced. During this appointment we assess joint range of movement, tendon and muscle strength and ligament flexibility in the foot and ankle to establish what structure is injured/painful – creating the working diagnosis. This assessment appointment is up to 60 mins in duration.
Subsequent appointments for follow up treatment and/or Phy-Led Pilates will be discussed with the patient by the physiotherapist.
Physio-Led Pilates initial appointment
This is a shorter appointment designed to establish what help is required, and to go through suitability of the Physio-Led Pilates programme. This session will also demonstrate some exercises – lying and standing.
Equipment
All equipment used in the clinic is designed and tested for that specific use. It is regularly maintained and all staff using the equipment have been trained in its use.
Any equipment used with patients is either single use i.e scalpel blades, needles, tips. If reusable, it is cleaned and autoclaved in accordance with our strict Infection Control procedures.
Appointment bookings and payment
Bookings
All initial appointment bookings can be made by telephone, in person or online via our website.
Booking taken over the telephone or in person incur a 50% deposit and bookings taken online incur a 100% payment upfront. Should a patient need to change/cancel their appointment we ask that we are given 24 hours notice so as not to lose the payment made. Patients who do not attend their appointment and give no notice, will lose their deposit payment.
All bookings made (and where we have taken an email address) will receive a Booking Confirmation email at time of booking and then a Reminder email 48 hours ahead of the appointment. Where no email is available and if requested, our receptionist can telephone the patient 48 hours in advance of the appointment to remind them.
BUPA Insurance patients – where patients have an insurance with BUPA and have an agreed code authorised to access treatment with Zest Podiatry we have a separate booking process. Please see our website for more information at https://zestpodiatry.co.uk/insurance-bupa/.
On the day of the appointment we ask patients to arrive in time for their appointment and advise us of any delays. Where they have not been able to complete their medical details or consent forms , they can do this on arrival.
Cancellation policy
We ask that patients give us 24 hours notice to cancel their appointment.
New patients booking for the first time where they have paid a deposit or for the full amount of the treatment, this payment is not refunded.
For patients who are booking return appointments, the following cancellation charges apply:
| Cancellation charges | |
| Appointment duration | Charge |
| 15 minute | £40.00 |
| 30 minute | £66.00 |
| 45 minute | £90.00 |
| 60 minute | £130.00 |
| 90 minutes | £225.00 |
Prices and Payments
Payment is taken on the day of treatment via debit/credit care or if the podiatry appointment is booked online, payment is taken at time of booking, or it is with our podiatry membership subscription.
If payment is to be made by a third party or relative this can be done if agreed with Zest Podiatry at the time of booking. An invoice for the treatment will be emailed/sent to the nominated person and we ask that invoices are paid within 30 days of receipt.
General podiatry and specialist podiatry prices are published on our website www.zestpodiatry.co.uk, . Podiatry prices are not subject to VAT
Membership Subscription:
Subscription Details:
- Monthly payments from £20.75 to £62.75 (£19.95 to £59.95 for 2025) depending on which plan selected.
- 12 month contract. Cancellation will occur after 12 payments.
- Renewal option for a further 12 months offered from 11 months.Â
- Increase in cost may occur at renewal.
Payment Information:
- Payment is through Stripe online via www.zestpodiatry.co.uk/membership.
- Processing fees are included in the monthly membership amount.
- Card payment details are held in Stripe only and are not shared with any other systems.
- Client name, plan type and date are shared from Stripe via Zapier to Cliniko (our clinical records management system) in order to create and manage appointments.
Content Access:
- The membership benefits are only valid for the client named on the membership, it cannot be transferred to anyone else.Â
- Treatments included are podiatry return appointments only.
- The Annual health check, will occur once a year during a podiatry return appointment, the clinician will discuss when this is most appropriate for you.
- Discount of 10% on retail products (exclusion list applies – ask reception).Â
Cancellation Policy:
- Annual cancellation will occur at 12 months unless a renewal occurs. An email will be sent to the patient to inform them.
- Cancellation under specific circumstances will be considered, please contact victoria@zestahp.co.uk with information. In this case 1 months notice must be given, and charges may be payable if appointments used are over proportion to months paid. An invoice will be sent clearly displaying any further charges, with an agreed timeline to settle.
Limitation of Liability:
- It is the responsibility of the client to book future appropriate spaced appointments. If all appointments are not utilised, they cannot be carried over or reimbursed.
Dispute Resolution: Please contact victoria@zestahp.co.uk if you have any complaints or concerns.
Version: 3 Updated: 17/09/2025